918kis Privacy Policy

1. Who We Are

918kis ("918kis", "we", "us", "our") operates the online gaming platform accessible at 918kis.win, offering casino games, sports betting, live casino, esports wagering, lottery, and related entertainment services to players in Malaysia and other permitted jurisdictions. 918kis is the data controller for personal data collected through the platform and is responsible for ensuring that such data is processed in accordance with this Privacy Policy and applicable data protection laws.

918kis holds international gaming authority licensing, which imposes obligations on us with respect to the collection, verification, and retention of player data. Compliance with those licensing requirements is a lawful basis for several categories of data processing described in this Policy.

2. Data We Collect

2.1 Identity & Contact Data

When you register a 918kis account, we collect your full legal name, date of birth, nationality, residential address (including city – for example, Kuala Lumpur, Penang, Johor Bahru, or Petaling Jaya), email address, and mobile phone number. This data is required to create and verify your account.

2.2 Identity Verification (KYC) Data

To satisfy our licensing obligations and Anti-Money Laundering (AML) requirements, we collect copies of government-issued identification documents such as the Malaysian Identity Card (MyKad) or passport, and where required, proof of address documentation such as a utility bill or bank statement issued within the last three months.

2.3 Financial Data

We collect information about your deposits and withdrawals, including payment method details (for example, your Touch n Go eWallet identifier, Boost account reference, Maybank or CIMB account number, or FPX transaction references), transaction amounts, and transaction timestamps. We do not store full card numbers or banking credentials on our own servers.

2.4 Gaming & Betting Activity Data

We record your gaming history on the 918kis platform, including the games played, bet amounts, outcomes, bonus usage, and session duration. This data is used for account management, responsible gaming monitoring, dispute resolution, and fraud detection.

2.5 Technical & Usage Data

We automatically collect technical information when you access the 918kis platform, including your IP address, browser type and version, operating system, device identifiers, referring URLs, pages visited, and timestamps of access. This data helps us maintain platform security and improve user experience.

2.6 Communications Data

We retain records of communications between you and the 918kis support team, including live chat transcripts and email correspondence, for quality assurance and dispute resolution purposes.

3. How We Collect Data

918kis collects personal data through the following channels:

• Directly from you – when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in a promotion;
• Automatically – through cookies, server logs, and analytics tools as you interact with the 918kis platform;
• From third parties – from payment processors, identity verification service providers, and fraud prevention agencies where necessary to verify your identity or detect suspicious activity.

4. How We Use Your Data

918kis uses the personal data we collect for the following purposes:

• To create, manage, and maintain your 918kis account;
• To verify your identity and age in compliance with our licensing obligations (21+ requirement);
• To process deposits and withdrawals via your selected payment method;
• To detect, investigate, and prevent fraud, money laundering, collusion, and other prohibited activities;
• To monitor your gaming activity for responsible gaming purposes and to apply self-imposed limits where requested;
• To provide customer support and resolve disputes;
• To send you transactional communications relating to your account (account statements, security alerts, withdrawal confirmations);
• To send you promotional communications about 918kis offers, where you have consented to receive such communications;
• To comply with legal, regulatory, and licensing obligations;
• To improve the 918kis platform, games, and user experience through analytics.

5. Legal Basis for Processing

918kis processes your personal data on the following legal bases:

• Performance of a contract – processing necessary to create and operate your account, process transactions, and provide the gaming services you have requested;
• Legal obligation – processing required to comply with our licensing obligations, AML regulations, age verification requirements, and applicable tax laws;
• Legitimate interests – processing for fraud detection, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your privacy rights;
• Consent – processing for marketing communications, where you have provided explicit consent that may be withdrawn at any time.

6. Sharing Your Data

6.1 Service Providers

918kis shares personal data with carefully selected third-party service providers who assist us in operating the platform. These include payment processors (handling Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, FPX, and cryptocurrency transactions), identity verification providers, game technology providers, cloud infrastructure providers, and customer support tools. All such providers are bound by data processing agreements that restrict their use of your data to the purposes for which it was shared.

6.2 Regulatory & Licensing Authorities

918kis may be required to disclose player data to our licensing authority, law enforcement agencies, financial intelligence units, or other competent regulatory bodies in connection with our legal and licensing obligations. Such disclosures are made only to the extent required by law.

6.3 No Sale of Data

918kis does not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own marketing purposes.

7. Cookies & Tracking Technologies

The 918kis platform uses cookies and similar tracking technologies to maintain your login session, remember your preferences, and collect anonymised analytics about how players use our services. The following categories of cookies are used:

• Strictly necessary cookies – required for the platform to function, including session management and security tokens;
• Performance cookies – collect anonymised data about platform usage to help us identify and fix technical issues;
• Functionality cookies – remember your preferences such as language settings and display options;
• Analytics cookies – used to understand aggregate player behaviour and improve the 918kis experience.

You may disable non-essential cookies through your browser settings. Note that disabling certain cookies may impair the functionality of the 918kis platform, including your ability to remain logged in.

8. Data Retention

918kis retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law or licensing obligations. In practice, this means:

• Account data and KYC documentation are retained for a minimum of five (5) years following account closure, as required under AML regulations;
• Transaction records are retained for a minimum of five (5) years;
• Support communications are retained for three (3) years;
• Technical and usage data is retained for up to twenty-four (24) months in identifiable form.

Upon expiry of the applicable retention period, data is securely deleted or anonymised in accordance with industry-standard data destruction procedures.

9. Data Security

918kis implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include SSL/TLS encryption for all data in transit, encryption of sensitive data at rest, strict access controls limiting data access to authorised personnel only, regular security audits and penetration testing, and two-factor authentication options for player accounts.

Notwithstanding the above, no internet transmission is completely secure. You acknowledge that you transmit data to the 918kis platform at your own risk, and we strongly encourage you to enable two-factor authentication on your 918kis account as an additional layer of protection.

10. Your Rights

Subject to applicable law and our licensing obligations, you have the following rights in relation to your personal data held by 918kis:

• Right of access – you may request a copy of the personal data we hold about you;
• Right to rectification – you may request correction of inaccurate or incomplete personal data;
• Right to erasure – you may request deletion of your personal data, subject to our legal retention obligations;
• Right to restrict processing – you may request that we restrict the processing of your data in certain circumstances;
• Right to data portability – you may request a structured, machine-readable copy of personal data you have provided to us;
• Right to object – you may object to processing based on legitimate interests or for direct marketing purposes;
• Right to withdraw consent – where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the 918kis data protection team at the contact details provided in Section 14. We will respond to verified requests within thirty (30) days.

11. Children's Privacy

21+  The 918kis platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from persons under the age of 21. If we become aware that an account has been opened by a minor, we will immediately suspend the account, return any real-money balance to the verified payment source, and permanently delete all associated personal data. If you have reason to believe a minor has registered on the 918kis platform, please contact our support team immediately.

12. International Data Transfers

918kis operates under international gaming authority licensing, and some of our service providers are located outside Malaysia. Where personal data is transferred internationally, 918kis ensures that appropriate safeguards are in place, including standard contractual clauses or equivalent data transfer mechanisms recognised under applicable law. Such transfers are made only to recipients who provide an adequate level of data protection.

13. Changes to This Privacy Policy

918kis reserves the right to update this Privacy Policy at any time. Where changes are material, we will notify registered players by email to the address associated with their 918kis account at least fourteen (14) days prior to the changes taking effect. The updated Policy will be posted on this page with a revised "Last updated" date. Your continued use of the 918kis platform after the effective date of any change constitutes acceptance of the updated Policy.

14. Contact Us

For questions, data access requests, or concerns about this Privacy Policy or the way 918kis handles your personal data, please contact our data protection team:

Email: [email protected]

Support Hours: 24 hours a day, 7 days a week, including Malaysian public holidays

Email addresses on this page are provided for reference only and are not clickable links. Please copy the address manually into your email client.